SN
SN IPTV
24/7 Official Support Center

How can we help you?

Find quick setup tutorials, answers to frequently asked questions, playback troubleshooting, or get in touch directly with our developer team.

Target App: SN IPTV - Smart Stream Player • Version: 1.0.9+ • Response Time: Within 24 Hours
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Quick Guides & FAQs

Learn how to connect M3U playlists, Xtream API, multi-screen, and EPG schedules.

Browse FAQs ↓
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Troubleshooting

Resolve buffering, audio out-of-sync, network timeouts, and hardware decoder settings.

Fix Issues ↓
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Submit a Ticket

Need dedicated assistance? Submit a ticket directly to our engineers.

Contact Team ↓

Frequently Asked Questions

1. How do I add an M3U or M3U8 Playlist? ↓
  1. Open SN IPTV on your device.
  2. Tap "Add Playlist" on the main screen (or choose "Select Playlist Source").
  3. Select "M3U URL" or "Upload M3U File".
  4. Enter a recognizable Playlist Name and paste your M3U URL provided by your authorized service provider.
  5. Tap "Save & Import". The app will automatically parse Live TV categories, VOD movies, and series.
2. How do I connect using Xtream Codes API? ↓
  1. Tap "Add Playlist" > Select "Xtream Codes API".
  2. Enter your Account Name (e.g. My Subscription).
  3. Enter your Server URL / Host (e.g. http://domain.com:8080).
  4. Enter your assigned Username and Password.
  5. Tap "Login & Sync". SN IPTV will synchronize all live streams, VOD, series seasons, and automatic EPG data.
3. Does SN IPTV provide channels or subscription services? ↓

No. SN IPTV Player is strictly a multimedia player application (like VLC, IINA, or Kodi). We do NOT host, sell, broadcast, or distribute any TV channels, movies, or copyrighted media. Users must load their own content from legal and authorized providers.

4. How can I fix stream buffering or stuttering? ↓

Buffering is usually caused by network bandwidth or server-side throttling. Try the following settings:

  • Increase Buffer Cache: Navigate to Settings > Playback Engine > Buffer Size and select Large (32MB) or Ultra (64MB).
  • Hardware Acceleration: Ensure Hardware Accelerated Decoding is enabled under Playback Settings.
  • Switch Wi-Fi / Connection: Ensure your device is on a 5GHz Wi-Fi network or connected via Ethernet.
5. How does Multi-Screen (Quad View) work? ↓

Multi-Screen allows you to watch up to 4 live sports matches or news channels simultaneously on one screen. Tap the "Multi-Screen" icon in the player or home screen, choose your grid layout (Dual View or Quad View), and select channels for each viewport.

6. How do I enable Picture-in-Picture (PiP) and Background Audio? ↓

While a video is playing, tap the PiP icon in the player controls or swipe up to go home. The stream will seamlessly shrink into a floating overlay window. Background audio can be toggled on in Settings > Audio & Background Playback.

7. How do I reset my Parental PIN or do a Factory Reset? ↓

If you forget your Parental Control PIN, navigate to Settings > Storage & Data > Factory Reset. This will safely restore the app to its initial state and clear all local databases.

Diagnostics & Technical Specs

Supported Video & Audio Codecs

  • Containers: HLS (.m3u8), DASH (.mpd), MP4, MKV, TS, FLV, AVI, MOV
  • Video Codecs: H.264 (AVC), H.265 (HEVC), VP8, VP9, AV1 (4K HDR 60fps)
  • Audio Codecs: AAC, AC3 (Dolby Digital), E-AC3, MP3, FLAC, Opus
  • Subtitles: WebVTT, SRT, ASS, SSA with customizable font size and sync offset

Supported Platforms & Devices

  • Apple Ecosystem: iPhone, iPad (iOS 15.0+), Apple TV (tvOS 16.0+), macOS (Apple Silicon & Intel)
  • Android Ecosystem: Android Phones & Tablets (Android 7.0+), Android TV, Google TV, Amazon Fire TV Stick
  • Smart TV Platforms: LG webOS, Samsung Tizen (via browser / local client)

Contact Developer Support

Have a bug report, feature suggestion, or question about your device compatibility? Complete the form below and our technical support engineers will respond within 24 hours.

Direct Email Inquiries: melhamshari4@gmail.com • Compliance: melhamshari4@gmail.com